Certified Client Engagement Specialist (CCES)

Training Code

CCES-H0006

Contact Hours

45 Hours

Delivery Mode

Face-to-Face/Online

Cost

US$252.43/Person

PROGRAM DESCRIPTION

Client engagement is all about meeting and exceeding clients’ needs and expectations. In this training, participants will build on their prior knowledge of how to satisfy their clients. Participants will learn about the importance of client engagement, characteristics of an exceptional client engagement strategy, assessing the costs of an exceptional client engagement program, emotional intelligence, tact and diplomacy, critical thinking, assessing diverse cultures, and conflict and negotiation.

Upon successful completion of this training program, participants should be able to:

  • Discuss the importance of customer engagement
  • Examine the characteristics of an exceptional customer engagement strategy
  • Assess the costs of an exceptional customer engagement program
  • Apply the concepts of emotional intelligence
  • Apply tact and diplomacy in various situations
  • Practice critical thinking when dealing with customers
  • Assess diverse cultures
  • Apply conflict and negotiation strategies to various situations

TARGET GROUP(S):

Upon successful completion of this training program, participants should be able to:

  • Retail
  • Tourism
  • Financial
  • Health
  • Transportation
  • Business Process Outsourcing (BPO)

What's Included?

  • Virtual Campus access to all supporting documents
  • All relevant training materials
  • Certificate of Completion

Download Our Training Program Summary Brochure

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