Certified Debt Recovery Specialist (CDRS)

Training Code


Contact Hours

135 Hours

Delivery Mode





Debt collectors are vigilant individuals who work independently or closely with debt-collection agencies to efficiently and legally collect customers’ delinquent debts on behalf of their clients.

Our Certified Debt Recovery Specialist (CDRS) is our debt recovery management training program that was carefully designed by industry experts to equip current and future debt collectors with the requisite skills to offer debt recovery services. During this 135-hour training program, participants will be equipped with the necessary knowledge and tools to effectively recover debts in the shortest possible time. Participants will receive training in the negotiation process, the process of granting credit, credit policies, insolvency and bankruptcy, ethics in business, court proceedings, and telephone collections.

Upon successful completion of this training program, participants should be able to:

  • Demonstrate the effective use of telephone collection techniques to increase collection rates
  • Develop and use appropriate business communication tools to persuade debtors to settle outstanding debts
  • Apply sound ethical principles during the debt collection process
  • Use appropriate time management strategies to increase collection rates
  • Accurately calculate totals for invoicing and receipting clients
  • Apply proven industry negotiating strategies to various situations to arrive at a win-win outcome
  • Use various psychological tools while connecting with consumers during the debt recovery process
  • Evaluate the process of granting credit to consumers
  • Use various credit risk assessment methods
  • Develop credit control processes and policies
  • Explain court proceedings pertaining to the debt recovery process
  • Explain the insolvency and bankruptcy processes
  • Apply team management strategies to improve team efficiency
  • Explain the role and functions of a credit bureau in relation to the debt recovery process


This training program is ideal for individuals who wish to advance their skills in debt recovery. Individuals who wish to offer their debt recovery services in the following sectors will find this training program advantageous:

  • Retail
  • Tourism
  • Financial
  • Health
  • Transportation
  • Business Process Outsourcing (BPO)

What's Included?

  • Virtual Campus access to all supporting documents
  • All relevant training materials
  • Certificate of Completion

Download Our Training Program Summary Brochure

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