Leadership UPGRADE

Training Code


Contact Hours

45 Hours

Delivery Mode





Effective leadership plays a significant role in the development and overall success of any organization. All managers, whether first line or top-level managers, must possess the necessary leadership traits in order to meet the growing needs of the 21st century organization. To satisfy this need, our Leadership UPGRADE training program is the right choice for you. This leadership and management training program was carefully designed by industry experts to equip current and future managers with the requisite skills to lead their organizations to greater heights of success. During this 45-hour training program, participants will be equipped with the necessary knowledge and tools to effectively motivate their staff, delegate tasks, identify and effectively deal with toxic leadership, deal with cultural diversity, and set group goals.

Upon successful completion of this training program, participants should be able to:

  • Apply various strategies to motivate staff members
  • Practice delegating tasks to operatives in a timely and effective manner
  • Use various strategies to effectively communicate with internal and external customers
  • Apply industry proven strategies to foster positive work attitudes in the workplace
  • Use relevant strategies to develop trust among staff members
  • Facilitate creativity among team members to achieve organizational goals
  • Apply strategies for sourcing feedback to make informed decisions
  • Apply our RCF (Responsibility, Commitment, and Flexibility) leadership model to various situations
  • Assess the effect of toxic leadership in an organization
  • Assess the link between leadership and strategic management
  • Apply sound ethical standards when dealing with various situations
  • Explain the evolution of leadership
  • Practice suitable leadership styles based on the situations
  • Develop SMART goals for teams
  • Manage one’s emotions and those of team members
  • Apply various protocols governing the affairs of state or diplomatic relations
  • To use various strategies to promote acceptance of diversity among team members


This training program is ideal for individuals who wish to advance their leadership skills in organizations that operate in the following sectors:

  • Retail
  • Tourism
  • Financial
  • Health
  • Transportation
  • Business Process Outsourcing (BPO)

What's Included?

  • Virtual Campus access to all supporting documents
  • All relevant training materials
  • Certificate of Completion

Download Our Training Program Summary Brochure

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